Job Description
The Infrastructure End User Device Manager role requires an individual that understands the ever-changing and fast paced world of technology and can employ a structured and disciplined approach to design, implementation, project management and documentation. The candidate will lead a team tasked with the support of a large-scale endpoint computer and mobile device environment. This role will be responsible for ensuring the effective deployment, security, and maintenance of our M365, desktop and mobile device infrastructure.
Primary responsibilities will include oversight for the implementation, administration, and optimization of desktop and mobile configuration management, endpoint security and related technologies. The manager will be required to work with business stakeholders to identify opportunities to streamline workflows, remove inefficiencies and improve productivity to maximize the value received from the end user device and M365 product portfolio. Additional responsibilities will be focused on development and implementation of strategies for end user device management and endpoint security
Security is extremely important at Atlantic Health and as such this position should always be aware of the latest security alerts, best practices, and methods of mitigating these issues in production while minimizing user impact and downtime. This entails working closely with our CyberSecurity team
Responsibilities:
- Oversee the implementation, administration and optimization of SCCM, Intune, CrowdStrike, Imprivata OneSign, Igel thin clients, Microsoft 365 productivity tools and related technologies
- Ensure end user device security and compliance and alignment with organizational policies and best practices
- Oversee software packaging, distribution, and patch management processes
- Stay informed on emerging technologies, security threats and best practices while developing and implementing strategies for end user device, office productivity tools and endpoint security
- Engage directly with business stakeholders to understand business requirements and seek solutions to solve challenges and improve efficiency
- Work with Client Services management to plan the lifecycle of desktop and mobile device hardware and software
- Manage vendor relationships and contracts related to desktop management, security and M365 collaboration tools
- Prepare and manage the team's budget, identifying opportunities through vendor management, contract negotiations and efficient utilization of resources to reduce costs and maximize return on investment (ROI)
- Oversee project management for endpoint security and desktop management initiatives, ensuring alignment with business goals and the timely, budget-compliant completion of deliverables.
- Foster teamwork and collaboration across multi-disciplinary IT Department teams to ensure seamless integration of end user device management solutions and support departmental and organizational initiatives
- Serve as the highest escalation point for end user device and M365 technology troubleshooting
- Lead, mentor and motivate team members, fostering their skill development and supporting their professional growth
- Take on additional responsibilities as required by changing organizational needs
- Minimum 8 years Information Technology experience in an enterprise environment
- Bachelor's degree in computer science or related field or equivalent work experience
- Certified Information Systems Security Professional (CISSP) and other relevant certifications preferred
- Proven leadership skills in team building, staff development and promotion, and recruitment and retaining of talent
- Extensive knowledge of SCCM, CrowdStrike, Imprivata OneSign, Intune MDM, Igel thin clients, Microsoft 365 and related technologies
- Demonstrated knowledge and\or experience with Information Technology Infrastructure Library (ITIL) and IT Service Management (ITSM) frameworks and best practices
- Excellent communication and interpersonal skills.
- Superior project management and customer service skills.
- Personable, approachable, professional and inclusive
- Ability to manage multiple priorities and adapt to changing organizational requirements
ABOUT US
At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:
- Morristown Medical Center, Morristown, NJ
- Overlook Medical Center, Summit, NJ
- Newton Medical Center, Newton, NJ
- Chilton Medical Center, Pompton Plains, NJ
- Hackettstown Medical Center, Hackettstown, NJ
- Goryeb Children's Hospital, Morristown, NJ
- CentraState Healthcare System, Freehold, NJ
- Atlantic Home Care and Hospice
- Atlantic Mobile Health
- Atlantic Rehabilitation
We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners.
We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades:
- 100 Best Companies to Work For ® and FORTUNE® magazine for 15 years
- Best Places to Work in Healthcare - Modern Healthcare
- 150 Top Places to work in Healthcare - Becker's Healthcare
- 100 Accountable Care Organizations to Know - Becker's Hospital Review
- Best Employers for Workers over 50 - AARP
- Gold-Level "Well Workplace": Wellness Council of America (WELCOA)
- One of the 100 Best Workplaces for "Millennials" Great Place to Work® and FORTUNE® magazine
- One of the 20 Best Workplaces in Health Care: Great Place to Work® and FORTUNE® magazine
- Official Health Care Partner of the New York Jets
- NJ Sustainable Business
EEO STATEMENT
Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.