Job Description
Description
The Claims Associate will be responsible for supporting the WTW claim consultants with day-to-day needs to manage the account.
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
The Role
- Support WTW Claim Consultants for designated real estate client
- Assist WTW Claim Consultants in reporting/monitoring of claims, which includes reviewing loss notices, reporting to appropriate TPA/carrier, secure certificates of insurance and property management agreements
- Follow up with TPA/carrier for claim number and adjuster assignment
- Track/update claim information in Origami
- Ensure quality and consistency in executing claim services to our client
- Engage our global network of professionals as needed
- Appropriate utilization of all systems as required
- Work with others as necessary to continually improve quality and innovation
- Monitor the performance of vendor partner's services
- Promote collaboration and teamwork to produce comprehensive solutions to client
- Participate in client team meetings as required
- Meet with WTW brokerage executives to ensure delivery alignment
- Maintain direct relationships with key client
- Manage the appropriate level of resources for your client
- Be a visible sign of professionalism and direction for the practice
Qualifications
The Requirements
- 2-year Associate degree required; a Business-related field is highly preferred. Additional level(s) of education are a plus.
- Minimum of 2-3 years' experience in a Claim and/or Risk Control related position with some prior experience working at an insurance carrier or third-party administrator preferred
- AIC within 3 years of obtaining this position or 5 years or more insurance industry experience exempt
- WC and Liability experience within real estate and hospitality required
- Must have appropriate licenses in their resident state
- Knowledge of Claim Handling & Claim processes and procedures
- Understand medical case management and cost containment programs
- Knowledge of laws, legal codes, procedures and processes involving insurance
- Communicate orally and in writing, and display versatility in working with different personalities
- Obtain relevant information; analyze and report financial data, and communicate technical information orally and in writing
- Computer skills relevant to Microsoft Office, Outlook, Origami and web-based applications
- Interpersonal relationship skills with internal and external executives
- Project management skills
- Understand company products, services, global network, and industry practices
- Understand the process and value of basic data analytics and benchmarking
- Travel may be required
EOE, including disability/vets