Job Description
Claims Specialist I, Auto Bodily Injury
119129
At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected.
Zurich North America is seeking a motivated individual to advance their claims career as part of our Commercial Auto team.
As an Auto Claims Specialist, you will work alongside a diverse group of experienced claims professionals, enhancing your development while honing technical expertise in auto policy interpretation and coverage analysis. In this role, you will manage non-litigated claims related to auto physical damage, bodily injury, and third-party property damage within multi-party commercial claims of low to moderate exposure and complexity. You will operate within defined authority limits and established protocols, ensuring claims are handled efficiently and effectively while delivering exceptional customer service.
Key Responsibilities:
- Collaborate with internal and external stakeholders, including customers, vendors, suppliers, and brokers, to provide a quality claims experience.
- Apply knowledge of established protocols and industry best practices to resolve claims effectively.
- Deliver customer-centric service while managing claims within defined authority limits.
- Develop expertise in coverage analysis and auto policy interpretation.
Work Location:
This position follows a hybrid work schedule and requires the selected candidate to be based at one of the following office locations: Rocky Hill, CT; Atlanta, GA; Schaumburg, IL; Addison, TX; Omaha, NE; Maitland, FL; Parsippany, NJ or Gold River, CA
Basic Qualifications:
- Bachelor's Degree with 2+ years of experience in Claims Handling or InsuranceOR
- Completion of the Zurich Claims Training Program with 2+ years of experience in Claims or InsuranceOR
- Zurich Certified Insurance Apprentice (including an Associate Degree) with 2+ years of experience in Claims Handling or InsuranceOR
- High School Diploma (or equivalent) with 4+ years of experience in Claims Handling or Insurance
- Ability to obtain and maintain required adjuster licenses
- Proficiency in Microsoft Office
- Knowledge of insurance regulations, markets, and products
Preferred Qualifications:
- Experience in Commercial Auto Claims, including handling:
- Third-party auto property damage claims
- Auto physical damage claims
- Bodily injury claims
- Active adjuster license
- Experience collaborating across teams and developing strong relationships
- Strong knowledge of the claims adjustment process, including scope/exposure assessment
- Familiarity with vendor management and litigation strategies
- Proficiency in financial and actuarial/reserving concepts
- Strong negotiation skills, including alternative approaches to resolution
- Excellent organizational and time management skills
- Customer service experience with a focus on delivering quality interactions
- Analytical, critical thinking, and problem-solving abilities
- Strong verbal and written communication skills
At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please clickhere (https://www.zurichna.com/careers/benefits) . Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply, as they will be considered based on their experience, skills, and education. The salary indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed salary range for this position is 47,500.00 - 77,800.00, with short-term incentive bonus eligibility set at 10%.
As an insurance company, Zurich is subject to 18 U.S. Code § 1033.
As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time ( https://www.zurichna.com/careers/faq ).
A future with Zurich. What can go right when you apply at Zurich?
Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please clickhere (https://www.zurichna.com/careers) to learn more.
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers' expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.
Location(s): AM - Addison, AM - Atlanta, AM - Gold River, AM - Maitland, AM - Omaha, AM - Parsippany, AM - Rocky Hill, AM - Schaumburg
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No
Linkedin Recruiter Tag: #LI-MD1 #LI-ASSOCIATE #LI-HYBRID