Job Description
<span>At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!</span><font class="bold"></font>Job Overview<br>The Principal Implementation Manager directs all aspects of client onboarding from Discovery through transition to Lifecyle Support for large, complex, Enterprise, Strategic, and Public Sector accounts. As a key customer-facing leader, they ensure 100% customer satisfaction and drive strategic direction and growth projection for these T-Mobile for Business sales segments. They oversee contract implementation in totality, identifying all contract deliverables, process/product owners and partners, creating and delivering factual, timely, and quality tracking processes resulting in Master Service Agreements implemented within the established timeline and budget.<font class="bold"></font><b>Job Responsibilities</b>:<ul><li>Participates in the Sales process, actively engaging in discovery and strategy sessions, sourcing, reviewing, and preparing RFP responses (relative to Implementation and Lifecyle Support), tracking cross-functional deliverables through the RFP process, managing product capability tests, presenting to C-level (internal/external) in finalist sales presentations, creating and presenting internal/external stakeholder communications and project status updates.</li><li>Defines Onboarding project scope, create and manage initial Onboarding project plan, while influencing and managing variables that may result in scope creep.</li><li>Identifies internal/external stakeholders and project team, ensuring alignment with Onboarding plan, quality control points and success measurements.</li><li>Serves as Lead communicator for overall project status from Discovery through transition to Lifecycle Support. Communication deliverables include creating and delivering Project Plans and Executive Briefings, including overall project health, quality control points, risks, mitigation strategies and transitioned line/installation projections and actuals.</li><li>Communicates risks in clear business and technical terms, providing messaging and solution options at a Senior Leadership and Executive level in both planned and ad hoc scenarios.</li><li>Develops customer specific, customized Implementation and Lifecycle Customer Support models by sourcing, vetting, and gaining agreement on work output from multiple workgroups including Sales, Implementation, Care, Business Operations, Engineering, (including In-Building if applicable) Product, Vendor Management, and other identified resources.</li><li>Directs and coordinates teams of Sales, Operations, Care, Product and Technical contributors to ensure the on-time, within budget, successful delivery of properly scoped high-quality project requirements and 100% customer satisfaction relative to Onboarding experience.</li><li>Develops detailed work plans, schedule estimates, resource plans, status reports and implementation priorities, establishing the tools and processes to track and report on the project and progress towards program goals.</li></ul><b>Education</b>:<ul><li>Bachelor's Degree Additional relevant work experience may be considered in lieu of degree (Required)</li></ul><b>Work Experience</b>:<ul><li>4-7 years Formal project/program management work experience (Required)</li><li>4-7 years Managing or supporting business customers in a Sales, Service or Account Management (Required)</li><li></li></ul><b>Knowledge, Skills and Abilities</b>:<ul><li>Communication Highly developed communication skills with the ability to prepare and de