Job Description
Description
The primary focus of the Project Manager is the delivery of process improvement and analytics reflecting benefits of collaboration and leadership with teams towards achieving goals and results in alignment with the Strategy Delivery Manager and the Head of Real Estate Operations.
Candidate will provide operations project and analytical expertise to lead work streams and the reporting of time, cost and quality. Candidate will create and foster a climate of adding value in delivering projects by striving for excellence. The Strategy Delivery Manager is responsible for Management of significant projects, analytics, and refreshed service models.
Primary responsibilities include:
- Establish a broad knowledge of the Real Estate Operations Org and its key functions/ systems utilized.
- Gain understanding of key business drivers; using this understanding to accomplish work and projects
- Perform data analytics reporting for Real Estate Operations performance measures.
- Conduct seasonal projects with team to determine gaps and opportunities to improve efficiency towards "making it easier" and best-in-class services.
- Transition business models with team.
- Identify, evaluate, and ensure that appropriate mitigating actions and plans are in place for all risks, issues, assumptions and dependencies, escalating to Manager with solutions for mitigation while working on any project
- Lease administration alignment with lease vs tenant responsibility matrix provided by Leasing.
- Candidate should have good written/communications skills and experience working in high security areas preferred.
- Flexibility to manage multiple tasks simultaneously
- Good written and oral communication skills as well as experience working in high security areas preferred
- Competent use of Microsoft Office applications to include Microsoft Excel, PowerPoint, Word
- Self-thinker able to work through issues and escalate only when appropriate
- Ability to identify the impact of project deliverables to ensure these are fully supported when rolled out
- Ability to create and foster a climate of adding value as a collaborator and delivering results by striving for excellence and inclusiveness.
- Prior analytical skillset of any kind preferred
Education, Certifications and/or Other Professional Credentials:
- High School Diploma or Equivalent, required
- Bachelor's Degree, preferred
- Valid Driver's License, required
Hours & Work Schedule
- Hours per week: 40 Hours
- Work Schedule: Monday through Friday
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.