Job Description
Regional Support, Team Lead- In Office
Summary :
At Anywhere Real Estate our mission is clear. We are reimagining the home buying and selling journey while leading the industry into the future. Coldwell Banker Realty has an exciting opportunity for you to be a part of it!
The Regional Support Team Lead provides critical administrative, operational and customer service support to our Coldwell Banker branch offices, leaders, and agents in a specified pod of regional offices. This role serves as the first point of escalation and they manage the workflow of the team while ensuring there is coverage in all offices. They provide coaching to the Regional Support Specialists (RSS) in their pod. In addition to Lead responsibilities, the role assists with supporting the particular office they work out of. The RSS team will work together, spending time each week across a group of offices, providing support in a variety of ways including; partnering with branch leaders, acting as a liaison with our different departments and business partners, processing agent transactions and office administration.
This position plays a significant role in driving the success of our key principle of helping our agents live exceptional lives.
Responsibilities:
Lead Expectations:
- Serve as the first point of escalation for branch and team while managing Regional Support Specialist (RSS) workflow and office coverage.
- Coach and mentor RSS's in the pod and manage RSS Team huddles.
- Partner with Branch Managers on administrative and agent needs.
- Provides RSS Leadership with performance feedback on the team and encourages positive communication and collaboration.
- Manage compliance issues.
Branch Leader Support:
- Collaborate with Branch Manager to maintain office promotional items, sales meetings, new agent orientations and office culture
Agent Support:
- Provide white-glove service for agents and clients visiting our offices, promoting the teams available to support them in their business
- Support Agents with any technology, process or operationally related questions
- Promote a friendly, inclusive office culture that reinforces our agent value proposition
- Work with Agent Onboarding Team to ensure successful agent onboarding
Office Organization:
- In collaboration with our facilities and IT partners, ensure all items in the office remain in working order and the office operates smoothly.
- Ensure needed office supplies are sufficiently stocked and organized, mail is distributed
Transaction Support:
- Ensure our agents' transactions are efficiently and accurately processed to ensure that commission payments are timely. Scan physical checks if needed,
- Point of contact for following up on missing documentation or escalation of transactional issues.
- Database entry and updates - MLS, Transaction Manager
- Systems review of Trident and transaction manager, issue resolutions submitted through OnBase
Qualifications:
- 2 or more years of office administrative support experience required; leadership experience strongly preferred
- 1 or more years customer service experience preferred; Prior Real Estate office experience preferred
- Strong written and verbal communication skills with a strong focus on positive outcomes and satisfaction
- Technologically proficient in all areas including but not limited to familiarity with various operating systems on PCs and Macs and ability to navigate computer software
- Proficiency with Microsoft Office
- Ability to communicate effectively with different audiences, including agents, branch managers and operational support teams
- Customer focused, delivery oriented, ability to multi-task
- Willingness to be "nimble" and adjust priorities as needed
Anywhere is proud to offer a comprehensive benefits package to our employees including:
- Medical, Dental, Vision, Short-term and Long-term disability, AD&D
- 401(k) savings plan with company match
- Paid Time Off to Include Holidays, Vacation Time, and Sick Time
- Paid Family & Paternity Leave
- Life Insurance
- Business Travel Accident Insurance
- All employees receive access to LinkedIn Learning
- Tuition reimbursement for approved programs
- Employee Referral Program
- Adoption Assistance Program
- Employee Assistance Program
- Health and Wellness Program and Incentives
- Employee Discounts
- Employee Resource Groups
Coldwell Banker® (https://www.coldwellbanker.com/) is one of the world's leading brands for the sale of million-dollar-plus homes and one of the largest residential real estate brokerage franchisors, with approximately 2,800 franchise and company owned offices and over 99,000 independent sales associates in the United States, Canada and 40 other countries. Coldwell Banker is a subsidiary of Anywhere Real Estate Inc.
Anywhere Real Estate Inc. (http://www.anywhere.re/) (NYSE: HOUS) is on a mission to empower everyone's next move. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate (https://www.bhgre.com/) , Century 21® (https://www.century21.com/) , Coldwell Banker® (https://www.coldwellbanker.com/) , Coldwell Banker Commercial® (https://www.cbcworldwide.com/) , Corcoran® (https://www.corcoran.com/) , ERA® (https://www.era.com/) , and Sotheby's International Realty® (https://www.sothebysrealty.com/eng)
The Anywhere portfolio includes franchise and brokerage operations as well as national title, settlement, and relocation companies and nationally scaled mortgage origination and underwriting joint ventures. Supporting approximately 1.5 million home transactions in 2021, Anywhere is focused on simplifying, digitizing and integrating the real estate transaction for all consumers, no matter where they may be in their home buying and selling journey. With innovative products and technology, Anywhere fuels the productivity of its approximately 196,200 independent sales agents in the US and approximately 136,400 independent sales agents in 118 other countries and territories.
At Anywhere Real Estate, diversity fuels success - for our company, for our employees, and for our industry. We strive to be a top destination for diverse talent, committed to creating a culture of belonging that empowers everyone's next move. We pursue talent - strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value diversity - respecting backgrounds, cultures, perspectives, and beliefs. We develop our diverse talent base - through increasing representation in executive key leadership roles with actions including mentorship programs and partnerships with real estate associations that promote diversity and inclusion. Read more about our company's diversity, equity, and inclusion efforts in our annual Corporate Social Responsibility Report (https://assets.website-files.com/633f08923c4c519693723aa5/63f7690462db639dcd8b18de_Anywhere%20CSR%20Report%202022.pdf) .
You'll find our commitment to diversity reflected in our achievements:
- Recognized as one of the World's Most Ethical Companies since 2011.
- Anywhere has also been designated a Great Place to Work since 2019.
- Recognized by Fortune as one of America's Most Innovative Companies.
- Honored by Forbes as one of the World's Best Employers for Diversity and Top Female Friendly Companies.
With a diverse employee population, we know we will succeed together and move real estate to what's next. We hope you'll join us.
EEO Statement: EOE including disability/veteran