Job Description
Description
- Will perform tasks related to support operations. Needs Strong Level expertise with Windows 10-11, ServiceNow, Active Directory, Networking, Hardware support. Office 365, MS Intune, PowerShell Scripting. Huge plus: Experience with MS Dynamics 365.
- Works within a team which includes a Team Lead and direct manager.
- Tier 3 troubleshooting experience
o Track to resolution all issues
o Provide high level customer service to VIP level staff
- Coordinate small projects within support group
o Maintain documentation for team processes. Update Job aides.
- Responsible for resolving issues at the departmental and end-user level.
- Will maintain a consistent ticket review, escalation, and follow-up to resolution.
- Demonstrate world class customer service skills to all users.
Skills
Desktop, Microsoft, Windows 10-11, Deployment, Windows, team management, Migration, Support, Hardware, Troubleshooting, Customer service, Desktop Support, Imaging, Active directory, Executive support, ServiceNow, MS Intune, Dynamics 365 (Plus), PowerShell Scripting.
Top Skills Details
Desktop, Microsoft, Windows 10,Deployment,Windows,team management ,Migration, Support, ServiceNow, MS Intune, MY Dynamics 365, PowerShell Scripting, Hardware, Troubleshooting, Customer service, Help desk, Imaging, executive/white glove support IS A MUST
Additional Skills & Qualifications
Customer service skills, expert break/fix tech
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $35.00 - $42.50 Hourly, W2
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Parsippany-Troy Hills, NJ.
Application Deadline
This position will be accepting applications until Dec 26, 2024.
Pay and Benefits
The pay range for this position is $35.00 - $45.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Parsippany-Troy Hills,NJ.
Application Deadline
This position will be accepting applications until Dec 26, 2024.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.