Job Description
<span>At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!</span><font class="bold"></font>At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.T-Mobile has consistently been recognized as a Best Place to Work, thanks to our crew of diverse, multitalented self-starters who are ready to go go go... And T-Mobile is recognized as a best place to work for LGBTQ employees by the Human Rights Campaign Corporate Equity Index ten years in a row. A designated Military Friendly Employer by Military Friendly for eleven years running. And with 100% score on the Disability Equality Index, our diversity across gender, race and ideas drives us forward. Are you looking for a work environment which encourages teamwork and where you are respected, supported, challenged, and can grow and advance your career? If your answer is "yes," you should join T-Mobile's All-Star Legal Team! This skilled role provides lawful intercept (electronic surveillance) compliance pursuant to 47 USC 1001 - 1010 for T-Mobile US, Inc. in a 24/7/365 call center environment. The incumbent analyzes, processes and responds to legal demands received from law enforcement agencies for real-time network or location surveillance and customer records and coordinates the statutorily mandated reimbursement for providing that service. S/he performs remote implementation and maintenance of court ordered electronic surveillance (i.e., wiretap, pen register/trap and trace) and handset location tracking. The Specialist, Lawful Intercept supports the Program Manager, LER Systems, Network Engineers and others to perform testing and troubleshooting of network interception systems. The successful candidate will support compliance activity governed by the Network/National Security Agreement and therefore must be a U.S. citizen.<font class="bold"></font><b>What you'll do in your role.</b><ul><li>Responds to complex legal demands involved in the investigation of major crimes and national security incidents by implementing and troubleshooting the interception of network elements using specialized LER systems.</li><li>With little or no supervision interacts with state and federal law enforcement officers about the aforementioned network surveillance demands.</li><li>Utilizes LER, Engineering and Customer Care systems according to predefined guidelines to code, compile, report and respond to records requests.</li><li>Performs Tier 1 troubleshooting of highly technical network issues involving telephonic switches, servers and VPNs and assists Program Manager, LER Systems with testing, maintenance and implementation of network elements for compliance with company CALEA obligations.</li><li>Responds to telephone calls and email communications that come into a call center-like queue from external sources as well as escalated calls on a regular basis from Subpoena Compliance/Case Management Specialists.</li><li>Determines priorities relative to emergency issues.</li><li>Responds